Register your unit

Step 1: Check to see if your unit is included in the field safety notification.*

Enter your unit serial number in the field below and click “Check Unit”. You can find your serial number on the label on the bottom of your unit. It is the letters and numbers that follow the SN or S/N on the label.

NOTE: Please verify that you are entering the serial number from your CPAP, BiLevel PAP or Ventilator Device directly and not any attached humidifier (the water reservoir/tank).

Further assistance to locate your serial number can be found here.

If you own more than one device, you will need to complete the registration process for each separately.

Serial Number Examples
Example of where to find the serial number on your device.

The serial number check only provides information on whether the unit is included in the field safety notification. The field safety notification provided information on the possibility that a potential risk could arise and the resulting field safety corrective action, a preventing measure to prevent the risk of a serious incident, to counteract it. However, neither the field safety notification nor the field safety corrective action, nor the fact that a unit is included in the field safety notice, allows any conclusion as to whether a risk mentioned in the filed safety notification could actually materialize in the unit. Rather, the test results for the units have shown that a health risk is unlikely to be expected.

* In Australia this is an Urgent Product Defect Correction and in New Zealand this is a Recall for Product Correction